▪ Observed and wrote notes for lawyers and legal advocates during SIU reviews, disciplinary hearings,
and client meetings
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▪ Analyzed data, summarized data, and created statistics
▪ Filled out and explained Inmate Request forms, Appointment of Counsel forms, and Offender Final
Grievance Presentation forms with/for clients
▪ Interviewed clients using questionnaires; created questionnaires for clients
▪ Administrative duties such as scanning, copying, and filing documents; Reviewing and summarizing
protocols
▪ Data entry - digitalized prison lockdown history into Excel

▪ Oversaw daily operations
▪ Managed all Computer Based Testing
▪ Managed, scheduled, and trained proctors and TCA’s
▪ Communicated with external partners to coordinate exams
▪ Performed site opening and closing procedures
▪ Performed administrative duties

▪ Provided clients with emotional support, practical assistance, information, and resources
▪ Worked in a high-stress, fast-paced environment to ensure clients received timely service
▪ Ensured that all information was kept confidential
▪ Was able to take directions, yet think independently

▪ Provided clients with emotional support, practical assistance, information, and resources
▪ Regularly de-escalated emotionally charged situations
▪ Interacted with clients in-person, via phone calls, e-mails, and letters.
▪ Independently managed caseloads
▪ Conducted clerical duties: filing, answering phone calls, responding to emails, and preparing
documents
▪ Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and
colleagues
▪ Trained groups of advocates to ensure attention to detail and adherence to the unit's policies and
procedures
▪ Transitioned the unit to new filing and organizational practices
▪ Ensured confidentiality and professionalism
▪ Dealt with individuals in a non-judgmental, non-prejudicial manner